At Moru Shop, we strive to provide our customers with a seamless shopping experience, including fast and reliable shipping. We understand the importance of receiving your DIY craft kits in a timely manner, so we have outlined our shipping policy below to keep you informed.

Processing Time

Once you place an order for our Bag Charm Making Kit, please allow 1-2 business days for us to process and pack your items. During peak seasons or promotional periods, processing times may be slightly longer, but we always work diligently to get your order ready as quickly as possible.

Shipping Methods

We offer a variety of shipping methods to cater to your needs. Currently, we provide standard shipping and express shipping options. The availability of these options may vary depending on your location.

Standard Shipping

Our standard shipping option typically takes 5-7 business days for delivery within the United States. For international orders, please allow 10-14 business days for your package to arrive. Please note that these timeframes are estimates and may vary depending on external factors such as customs clearance or unforeseen delays.

Express Shipping

If you need your Bag Charm Making Kit sooner, we offer an express shipping option for expedited delivery. With express shipping, you can expect your package to arrive within 2-3 business days within the United States. International express shipping may take 5-7 business days. Please note that additional fees may apply for express shipping.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and estimate its arrival date. Please allow a few hours for the tracking information to become available after receiving your shipping confirmation email.

Shipping Costs

Shipping costs for our Bag Charm Making Kit will be calculated at checkout based on your location and selected shipping method. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.

International Shipping

We are delighted to offer international shipping for our Bag Charm Making Kit. However, please note that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the country's regulations. We recommend contacting your local customs office for more information before placing an international order.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.

Questions or Concerns

If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any necessary information to make your shopping experience with Moru Shop a delightful one.

Return Policy

At Moru Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Bag Charm Making Kit, we offer a hassle-free return policy. Please read the following guidelines to understand our return process.

Eligibility

To be eligible for a return, your Bag Charm Making Kit must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Process

If you wish to return your Bag Charm Making Kit, please contact our customer support team within 14 days of receiving your order. Our team will guide you through the return process and provide you with a return authorization number.

Return Shipping

The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your items.

Refunds

Once we receive your returned Bag Charm Making Kit and verify its condition, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account.

Exchanges

If you would like to exchange your Bag Charm Making Kit for a different item, please contact our customer support team. We will assist you in finding the right product and guide you through the exchange process.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on opened or used Bag Charm Making Kits unless they are defective. Additionally, gift cards and downloadable products are non-returnable.

Questions or Concerns

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your shopping experience at Moru Shop.